FAQ
Everything you need to know about buying directly from Jean. Can't find your answer? Email info@jeanlowecarlson.com and we'll get back to you as quickly as we can.
Getting started
Where should I start?
Begin with Blackmark, Book 1 of The Kingsmen Chronicles. The trilogy is complete. Our Start Here page shows the full reading order and every format.
What can I buy here?
Audiobooks, straight from Jean, with signed paperbacks coming soon. The ebooks are sold on Amazon and are free to read with Kindle Unlimited. Our ebook page links you to them.
Audiobooks
How do I get my audiobook?
Right after you check out, you'll get an email from BookFunnel, our delivery partner, at the address you used at checkout. Open it and follow the link to start listening.
Where's my audiobook? I can't find the email.
Check your spam folder, and if you use Gmail, your Promotions tab. Look for an email from BookFunnel. If it still hasn't arrived, BookFunnel's support team can help at help@bookfunnel.com, or email us and we'll sort it out.
How do I listen?
In the free BookFunnel app on your phone or tablet. The delivery email walks you through it step by step.
Signed paperbacks
Who signs them?
Jean signs every copy herself, and each one is packed by hand at her home office.
Can I have it personalized?
Yes. Type a name or a short dedication (for example, "To Sarah, from Jean") in the box on the product page, or "Signature only". To change a dedication after ordering, email us as soon as possible so we can catch it before Jean signs.
When will my signed copy ship?
Please allow 5–10 business days for signing and shipping. You'll get an email with tracking as soon as your book is on its way.
Do you ship outside the United States?
Signed paperbacks ship within the United States only. Audiobooks are delivered by email, so you can buy them from anywhere.
How much is shipping?
Shipping is calculated at checkout based on your address and order.
Orders and refunds
What is your refund policy?
Audiobooks are delivered instantly, so they can't be refunded. If you bought the wrong format by mistake, email us and we'll do our best to help. Paperback sales are final. If a book arrives damaged, email us within 48 hours of delivery with your order number and photos of the book and packaging, and we'll work with you on a replacement or another solution. The full details are in our Refund Policy.
Can I change my shipping address?
Please double-check your address at checkout. If you spot a mistake, email us right away. Once an order has been processed, we can't change the address.
What's next
When is the next book?
Jean is writing Wolf of the Resistance, Book 2 of The Khehemni Chronicles. Sign up for her newsletter at the bottom of this page to hear first when it's ready.
New here?
See the reading order and every format on our Start Here page.